All items are handmade to order in our Perth, Australia workshop. All orders will be endeavoured to be complete within 5 days of order.
Australian Orders will be posted via Sendle -AU$8 for speedy delivery.
International Orders cost AU$25 for shipping. On average postage takes 14-21 working days.
If this order is urgent please contact us to arrange an earlier date of delivery.
We will do our upmost to get all orders out ASAP, any delays will be notified by email.
Some countries charge their residents taxes and duty for purchasing items online from overseas. Melodee Design does not collect international taxes on behalf of customers, so the customer is responsible for all taxes or charges to import items into their country.
Once the item has been shipped and the tracking number provided to the customer, Melodee Design is not liable for lost or delayed shipments.
Thankfully - this has never happened! But if it does we will do everything we can to assist.
Refunds and Returns
All customised pieces are handmade specially for you. So are non refundable unless faulty.
Each handmade piece is made to the highest standard. If you wish to return a product, replacement or repair will be at our discretion.
Shipping costs must be covered by customer for any returns.
Earrings are non-refundable for health and safety reasons.